DKT Car Valeting

    Privacy Policy

    1. Introduction

    At DKT Car Valeting ("we", "us", "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, enquire about our services, or book valeting, detailing, ceramic coating, or related services. By using our website or services, you agree to the terms in this policy.

    2. Information We May Collect

    • Contact Details: Name, email address, telephone number, billing or service address.
    • Service Details: Vehicle make/model, service preferences, appointment requirements, service location.
    • Booking & Payment Info: Appointment dates/times, deposits, payment details (via third-party processors — we do not store full card numbers).
    • Communication Records: Messages sent via forms, email, phone, or social media.
    • Technical & Usage Data: Website usage info collected via cookies (e.g., pages visited, time on site). We do not usually collect sensitive personal data.

    3. How We Collect Your Information

    We collect data when you fill in forms on our website, contact us by phone/email/messaging, book or pay for services, or browse our website (via cookies/analytics).

    4. How We Use Your Information

    • To Provide Services: Respond to enquiries, give quotes, schedule and deliver services.
    • To Communicate: Send confirmations, updates, reminders, or answer messages.
    • For Billing: Process payments, invoices, deposits, and refunds via secure third-party services.
    • For Records & Compliance: Maintain business records, quality control (including before/after photos), tax/accounting compliance.
    • For Website Improvement: Analyse anonymous usage patterns.
    • Marketing: With your consent, we may send promotional offers — you can opt out anytime. We will not sell or rent your personal data.

    5. Data Sharing

    We may share data with trusted third parties only as needed: website hosting provider, email/messaging systems, payment processors (Stripe, PayPal, etc.), cloud storage or analytics services. If required by law, we may disclose data to authorities.

    6. Data Security

    We use appropriate technical and organisational measures (HTTPS, access controls, secure storage) to protect your data. No data transfer over the internet is 100% secure.

    7. Data Retention

    We keep personal information only as long as necessary to provide services or comply with legal requirements (typically up to 6 years). After that, data is deleted or anonymised.

    8. Your Rights Under UK GDPR

    You have the right to: request a copy of your data, ask us to correct inaccurate information, request deletion, restrict or object to processing, and ask for your data in a portable format. Contact us to exercise any rights — we may need identity verification.

    9. Children

    Our services aren't aimed at anyone under 18. We do not knowingly collect data from minors.

    10. Cookies

    We use cookies to make the site work and understand site usage.

    11. External Links

    Our website may link to third-party sites. We are not responsible for their privacy practices.

    12. Changes to This Policy

    We may update this policy. Updated versions are posted on our site with a new "Last Updated" date.

    13. Contact Us