DKT Mobile Car Valeting | Stratford-upon-Avon 

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1. Introduction

At DKT Car Valeting (“we”, “us”, “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.dktcarvaleting.com, enquire about our services, or book valeting, detailing, ceramic coating, or related services.

By using our website or services, you agree to the terms in this policy and consent to the collection and use of your information as described below.

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2. Information We May Collect

We may collect the following categories of personal information:

Contact Details

• Name, email address, telephone number, billing or service address.

Service Details

• Vehicle make/model, service preferences, appointment requirements, service location.

Booking & Payment Info

• Appointment dates/times, deposits, payment details (via third-party processors — we do not store full card numbers).

Communication Records

• Messages you send via forms, email, phone, or social media.

Technical & Usage Data

• Website usage info collected via cookies (e.g., pages visited, time on site) —

We do not usually collect sensitive personal data (such as health, religion, ethnicity). 

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3. How We Collect Your Information

We collect data when you:

• Fill in forms on our website.

• Contact us by phone, email, or messaging.

• Book or pay for services.

• Browse our website (via cookies/analytics).

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4. How We Use Your Information

We use your details for the following legitimate purposes:

To Provide Services

• To respond to enquiries, give accurate quotes, schedule and deliver your car valeting/detailing service.

To Communicate

• To send confirmations, updates, reminders, or answer your messages. 

For Billing

• To process payments, invoices, deposits, and refunds via secure third-party payment services. 

For Records & Compliance

• To maintain business records, quality control (including before/after service photos), tax/accounting compliance. 

For Website Improvement

• To analyse anonymous usage patterns to improve our website and services. 

Marketing

• With your consent, we may send promotional offers or updates — and you can opt out anytime. 

We will not sell or rent your personal data to third-party marketers. 

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5. Data Sharing

We may share your data with trusted third parties only as needed to run our business:

• Website hosting/platform provider.

• Email or messaging systems.

• Payment processors (like Stripe, PayPal, etc.).

• Cloud storage or analytics services. 

If required by law (e.g., court order, police request), we may disclose personal data to authorities. 

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6. Data Security

We use appropriate technical and organisational measures (HTTPS, access controls, secure storage) to protect your data. However, no data transfer over the internet is 100% secure. 

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7. Data Retention

We keep your personal information only as long as necessary to provide services or comply with legal and accounting requirements (typically up to 6 years). After that, data is deleted or anonymised.

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8. Your Rights Under UK GDPR

You have the right to:

• Request a copy of the personal data we hold.

• Ask us to correct inaccurate information.

• Request deletion (where legal obligations don’t require retention).

• Restrict or object to processing.

• Ask for your data in a portable format.

To exercise any rights, contact us at the address below — we may need identity verification.

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9. Children

Our services and website aren’t aimed at anyone under 18. We do not knowingly collect data from minors.

 

10. Cookies

We use cookies to make the site work and to understand site usage.

 

11. External Links

Our website may contain links to third-party sites (e.g. social media). We are not responsible for their privacy practices — you should review their own policies.

 

12. Changes to This Policy

We may update this policy to reflect legal requirements or changes in our business. Updated versions are posted on our site with a new “Last Updated” date. 

 

13. Contact Us

If you have questions about this policy or want to exercise your rights, contact:

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