DKT Mobile Car Valeting | Stratford-upon-Avon 

1. Service Agreement

 

 

By booking a service with DKT Car Valeting, you agree to the following terms and conditions. These terms are designed to ensure a clear understanding between both parties and to provide the highest level of service.

 

 

2. Booking and Payment

 

 

• Booking Confirmation: All bookings are subject to availability. A booking is only confirmed once you receive a confirmation from us via email.

• Payment Methods: We accept payments via cash and bank transfers. Payment is due upon completion of the service unless otherwise agreed in writing.

• Deposits: For services exceeding £240, a deposit of 50% may be required at the time of booking. This deposit is non-refundable if the booking is canceled within 6 days of the scheduled time.

• Quoted prices: All prices provided at the time of booking are estimates based on the information given by the client. They are not fixed prices. If, upon arrival, the condition of the vehicle is significantly worse than described (e.g., heavy soiling, excessive pet hair, stains, mold), additional charges will apply to cover the extra time, effort, and materials required. Clients will be informed of any additional charges before the service begins.

 

 

 

3. Cancellations and Rescheduling

 

 

• Client Cancellations:

  • More than 6 days notice: No charge.

  • 1-6 days notice: 50% of the service fee.

  • Less than 24 hours’ notice or no-show: 100% of the service fee.

  • If you reschedule your appointment within 6 days of the original date, no rescheduling fee will be charged. You may reschedule once without a fee, after that, our cancellation policy will apply. 

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• DKT Car Valeting Cancellations: In rare circumstances, we may need to reschedule or cancel your booking due to unforeseen events (e.g., extreme weather, equipment failure). We will provide as much notice as possible and offer alternative arrangements.

 

 

 

4. Client Responsibilities

 

 

• Vehicle Access: Ensure that your vehicle is accessible at the agreed time and location. If we cannot access the vehicle, it may be treated as a cancellation.

• Personal Belongings: Please remove all personal items from your vehicle prior to our arrival. We are not responsible for any loss or damage to personal items left in the vehicle.

• Vehicle Condition: Inform us of any known issues with your vehicle that may affect the service (e.g., faulty electrics, loose trim). We are not liable for damage resulting from undisclosed issues.

 

 

 

5. Service Limitations

 

 

• Additional Charges: Vehicles in extremely poor condition (e.g., excessive dirt, pet hair, mold) may incur additional charges due to the extra time and materials required. We will inform you of any additional charges before commencing work.

• Child Seats: For safety reasons, we do not remove or refit child seats. If you wish for the area beneath the seat to be cleaned, please remove the seat prior to our arrival.​

 

 

6. Liability

 

 

• Damage: While we take utmost care during our services, we are not liable for:

  • Pre-existing damage or defects.

  • Damage resulting from ill-fitting trims or loose parts.

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• Weather Conditions: Services are subject to weather conditions. In cases of severe weather, we may need to reschedule your appointment.
  
   

• eGift Card Rules

• 1. No Refunds
  All eGift card purchases are final and non-refundable. eGift cards cannot be exchanged for cash or credit under any circumstances.

• 2. Valid for 12 Months Only
  eGift cards are valid for 12 months from the date of purchase.
  Expired cards will not be accepted and cannot be reactivated or extended.

• 3. Redemption & Service Pricing
  eGift cards may be used as payment toward any eligible service offered by DKT Car Valeting.
  If the service price exceeds the value of the eGift card, the customer must pay the remaining balance in full at the time of service.

• 4. No Partial Refunds on Lower-Priced Services
  If the chosen service costs less than the eGift card value, the difference will not be refunded.
  Remaining value can be applied toward additional services during the same appointment only 

• 5. Not Replaceable if Lost or Stolen
  DKT Car Valeting is not responsible for lost, stolen, or damaged eGift cards.
  We reserve the right to refuse redemption if fraud, tampering, or misuse is suspected.

• 6. Non-Transferable Without Permission
  eGift cards may be transferred to another person only with proof of purchase.
  We may request identification to validate ownership.

• 7. Cannot Be Used With Certain Discounts
  eGift cards may not be combined with promotional codes, special offers, or discounted packages unless explicitly stated.

• 8. Booking Requirements
  Possession of an eGift card does not guarantee availability.
  Customers must book in advance and comply with our regular booking and cancellation policies.

• 9. Business Right to Modify Terms
  DKT Car Valeting reserves the right to update or modify these eGift card rules at any time. Any updates will be posted on our website.

 

 

 

7. Photography and Marketing

 

 

We may take before and after photographs of your vehicle for quality assurance and marketing purposes. If you do not wish for images of your vehicle to be used, please inform us in writing prior to the service.

 

 

8. Complaints and Feedback

 

 

If you are dissatisfied with any aspect of our service, please contact us within 24 hours of the service completion. We will make every effort to resolve any issues promptly.

 

 

9. Governing Law

 

 

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.